FAQ


**Frequently Asked Questions**

**Q: What payment methods do you accept?
**A:** We accept a variety of payment methods, including:
- Credit card
- IDeal
- ShopPay
- PayPal
- ApplePay
- GooglePay
- Bank Transfer

**Q: Do you offer international shipping?
**A:** Yes, we provide worldwide shipping. Your shipping cost is determined by your location and the weight of your order. This will be automatically calculated during the checkout process.

**Q: Which shipping carriers do you use for deliveries?
**A:** We utilize multiple reliable shipping carriers to deliver your orders, including:
- **Bartonini**: We work with Bartonini to ensure the efficient delivery of your packages.
- **UPS**: UPS is one of our trusted shipping partners, known for their global delivery network.
- **DHL**: DHL is another carrier we collaborate with, recognized for their international shipping expertise.
These carriers are chosen to provide you with secure and efficient shipping options for your orders.

**Q: What are the shipping costs for my order?**A:** Shipping costs can vary based on various factors, including the destination, the weight, and the dimensions of your order. To get detailed information about the shipping costs for your order, we invite you to visit our website where you will find all the shipping costs.

 

**Q: Is the packaging discreet? 

**A:** Yes, we understand the importance of discreet packaging. Rest assured, we take your privacy seriously. Our packaging is designed to be discreet, and there will be no mention of the contents on the exterior of the package.


**Q: How long will it take for my order to arrive?
**A:** The estimated delivery times are as follows:
- Orders within italy: 1-2 days
- Orders to UE COUNTRY : 6-7 days
- Orders to the rest of Europe: 8-10 days
- Orders outside Europe: 2-3 weeks

**Q: How can I track my order?
**A:** After placing your order, we will process it, and a shipping label will be manually created within 3 days. You will receive a track & trace link via email to monitor the status of your shipment.


Q: Will there be any customs fees for countries outside the European Union? A: No, there won't be any customs fees for orders shipped to countries outside the European Union. To minimize customs-related issues, we declare the package values between $20 and $50 for these shipments.

**Q: Can I leave a note during the order?
**A:** Absolutely! We're here to make your shopping experience personalized. During the ordering process, you'll have the option to leave a note. Feel free to share your special preferences, specific requests, or any questions you may have. We will do our best to accommodate your requests and make your purchase as customized as possible. Your satisfaction is our priority.


We're available through these various channels to provide you with the support you need.


**Q: What is your return policy?
**A:** At SPH4YOU, you have the right to return an item within 14 days of delivery, without providing a reason (right of withdrawal). To ensure a successful return, please adhere to the following requirements:
- Items cannot be returned if the seal is broken (due to hygiene).
- Return shipment costs are the responsibility of the customer.
- If a credit is generated in our system due to the return, and you've made an advance payment, we will promptly issue a refund.

**Q: How can I contact you for assistance?
**A:** You have several options to reach our customer support team:

- **Telegram**: Contact us via Telegram at @matrix1945.
- **Instagram**: Connect with us on Instagram at @inflatevidsmod.
- **Contact Form on the Website**: For your convenience, we have a contact form available on our website. Use this to send your questions or requests, and we'll respond as soon as possible.
- **Website Chat**: For immediate responses, you can also utilize the chat feature within our website. Our team is ready to assist you in real-time.